Approach

User-Friendly Interface

Staff were frustrated with clunky dashboards and were struggling to manage basic processes and reporting using Neon. Humanitru’s personal onboarding process included hands-on training to acquaint them with the functions and features of the platform, but the easy to use interface and logical tab system meant that staff were able to operate proficiently right away.

Efficient Customization Options

Access to and implementation of data is essential for any nonprofit to function, but it was especially important for the Innerwork Center’s continued growth. After making the switch to Humanitru, they were able to easily set up and save custom filters, reports, and shortcuts that improved their efficiency and allowed them to free up valuable time for programs and stewardship.  

Dedicated and Ongoing Client Support

Open-door support and continued training meant that the Innerwork Center was able to fully explore the capabilities of Humanitru and consistently get more value from the platform than they did from Neon. Monthly product tips, a library of articles, webinars, and other resources, and a dedicated Customer Success Manager allow them to continue to find new and creative ways to implement data into their organization’s planning.

Results

Innerwork Center data from their first 24 months as a Humanitru client reflected the following:

• 33% more donors
• 60% donation revenue growth
• 17% membership growth
• 24% increase in member retention

Conclusion

With their internal efficiency and external user experience improved, the Innerwork Center is now able to dedicate more time to providing quality programming, engaging in personal stewardship, and cultivating new members. They credit much of their growth and enriched presence in the recent past to Humanitru and its support team enabling them to conduct more effective collaboration among staff and concentrate more on the organization’s overall mission.

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