the humanitru difference

What Makes Us Different

Better tools and technology are only part of the equation.
In the end, it’s all about human connections.

Compelled to Build Better Software for the Nonprofit Community

We surveyed the current landscape of nonprofit software and donor management systems available and realized it wasn’t meeting the needs of fundraisers today. We made it our goal to build a platform for the modern fundraiser.

After speaking with a number of nonprofit professionals about their tech tools and needs, it became clear that donor management platforms fell into a couple of buckets…

Legacy Platforms

These platforms have been around for several years. While the technology can be very powerful and robust, it can lack the user-friendliness necessary a nonprofit needs to use it effectively. Additionally, both the technology and the training come with a very hefty price tag.

Single Solution Platforms

These are some of the newer platforms that are fairly basic and typically focus on doing one thing well. They may have a nice, clean user interface, but they lack some of the robust functions that are needed as nonprofits grow.

After this analysis, we asked ourselves the following questions…

How would we improve the current tools and technology nonprofits use to do their job better?

How do we help nonprofits engage more supporters, save more time, and generate more donations?

How would we go about building the ideal platform for nonprofits?

This is what we came up with.  We think you’ll like it. 

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The Power of Integrated Data

We know data isn’t a super exciting subject to those who aren’t the data nerds we are, but hang in there with us in this section.

Breaking Down Data Silos

One of the biggest problems we identified was the data silos that prevented the integrated data from being shared within your traditional donor management system. That’s why it was important to us to create a better system where your data flows into one system.

With an integrated data platform like Humanitru, you’re not having to spend time going back and forth between multiple systems to view campaign results and see reports, which saves you time and makes you more efficient.

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Better Data = Better Insight Into Your Supporters

With better, integrated data comes much more and better information about your supporters.

Because Humanitru is a 6-in-1 platform that helps you manage your constituents, donations, memberships, volunteers, programs, and events, all of that data and supporter actions are brought together in your dashboard so that a full, 360-degree view of the actions of your supporters are captured within their profile.

360 degree view supporter

Better Data = Better “Goldilocks” Reporting

In addition to a full, individual, supporter profile, the advantage of all that data within your system is the opportunity it provides you when it comes to reporting. There are golden nuggets of insight that, when properly analyzed, allows you to build effective fundraising strategies.

It was our goal to harness all that data and build an extremely user-friendly reporting engine that doesn’t require an SQL whiz to manage. Our “Goldilocks” reporting is the perfect blend of sophisticated and powerful all within an easy-to-operate interface.

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The Right Balance of All-in-One and Best-in-Class Integrations

We recognize that we can’t be the best at everything. That’s why we integrate with a great deal of software providers that do.

From applications you may already be using like MailChimp or Constant Contact to donation software meant to augment your fundraising initiatives like DonorSearch, SmartyStreets, and Double the Donation, just to name a few, we provide you with a number of integration options that will enhance your efforts.

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The Most Value-Aligned Pricing Model in the Industry

Our pricing model is based on number of constituents with active transactions.

Why do we do this? Quite simply because we know how valuable all the supporters are in your database. We don’t want you having to delete potential donors that we can help you reconnect with because that’s not in your best interest. Our goal is to help you maximize the full potential of all of your constituents.

A Company on the Rise

We are really enthusiastic about the future and are always responding to the needs of nonprofits by developing new tools and technology to help nonprofits like you achieve your mission. We have some very big things we’re currently developing that we’re super excited to be rolling out soon.

Reviews from Our Happy Customers

Based on 11 reviews.
Rachel D.
Rachel D.
06/05/2021
Verified
Best Choice for AMAZING Customer Service I feel very satisfied with Humanitru. I love the genuine support I get from the team. ☺The customer service that comes with this software is unparalleled. It is really the most important aspect of using Humanitru because I am not a database expert. I want to focus on my mission and Humanitru helps me do that. ☹There is a learning curve to this CRM because it is so powerful and customizable. That is not necessarily a con - it's an important part of learning a new tool.
Virginia L.
Virginia L.
08/04/2021
Verified
Newbie Learns the Ropes My Richmond Humanitru team is awesome. They are always quick to respond to questions and find solutions for us. ☺I am new to Development and I found the software very intuitive. Understanding Humanitru helped me understand the basic concepts of Development. ☹Pledge status reports need improvement (but I am told this already in the works).
Suzanne H.
Suzanne H.
08/04/2021
Verified
Best Customer Service Around! The stand-out here is definitely customer service. Humanitru has worked with us to help customize dash boards for very specific criteria. ☺The reporting functions are fairly simple compared to other CRMs. For example, as an end-user (not the expert at all) I am able to export an individual's giving history and sort by type of gift, gift date, etc. in a matter of minutes. Very simple. ☹Pledge management could be improved. It would be helpful to be able to more quickly see (1) pledged amount (2) amount paid to date (3) amounts outstanding (4) date due of amounts outstanding. When a pledge payment due date is passed without payment (and without verification) some systems roll that past due amount forward. In Humanitru I have to go into the past to see past due if that makes sense.
George N.
George N.
04/02/2021
Verified
Ideal for us The software and functions are important, but the staff and availability to answer questions and concerns are essential to a truly effective system. It is not a 'turn-key' system but a continuing collaboration with the organization, from being responsive to concerns and questions to continuing improvements and upgrading. ☺The Staff. After reviewing several comparable systems, I was convinced from the onset that staff make the system work. While the functions and features are similar across systems, it is the responsiveness of the staff, and the reliability of the service that sets it apart from others. ☹As with all comprehensive software systems, the more features and functions require a greater need for training and hand-holding to get operating. Since this is the first donor management system I've been involved with, it might have taken be longer to begin using its feature had it not been for the staff in training and responsiveness to those start-up questions.
Kristin C.
Kristin C.
03/02/2021
Verified
A great switch from a satisfied customer! I would rate our experience fairly high. With every bump in the road, or challenge we faced the team was exceptional in guiding us through the process. We had some minor difficulty migrating our data from our old platform. It took a few tries to get it perfect, but the team was great in seeing the process to completion. We also experienced a few internal bumps in the road - when switching to a new system you struggle, especially when you were comfortable with some of the old ways of doing things. The Humanitru team has done everything they can to support and address any questions, concerns or assist with easy updates to make the switch worth it! ☺The integration of event platforms and the ability to do so much all in one place for a great value. Our old platform was pretty basic when it came to integrations and event planning capabilities. We spent so much time manually processing and inputting data from event related activities. We have only utilized the new platform for one event to-date, but the capabilities and ease of use are already proving to be well worth the switch! ☹The database is very complex which in some ways can be considered a pro. But at the same time, as a new user it has taken some time and incredible tech/customer service to help navigate, learn and setup the new system. It can be overwhelming at times to learn a new system, especially the very complex Reporting tool that Humanitru offers. Thank goodness for their responsive and helpful team to make the transition as smooth as possible.
Warren H.
Warren H.
02/02/2021
Verified
A new user's view The information it can give quickly regarding the donor (whether first-time, recurring, what % the gift is, how frequent the donor may be) is very valuable. Pulling reports is not as intuitive as I thought it would be. Not having aligned fields into quickbooks online is my primary burden with this system - as double-entries, basically, are needed in order to get donations into my correct budget bucket. Of course the information is migrated into QB daily, but I have to re-enter, cut and paste several pieces of info to have it be right in QB. ☺Basic navigation and ability to store a wealth of information is what I like the most early-on. Support has been excellent - prompt and thorough! ☹Integration with existing data wasn't seamless and still is in question; there is so un-tapped functionality available that it is a bit overwhelming. An organization with a dedicated full-time staff to manage the software would be advised.
Stephanie B.
Stephanie B.
18/12/2020
Verified
Donor database and more It's been a great experience. With time we will truly understand giving patterns and have a stronger hold on donor relations. ☺Integration went relatively smoothly, with very little effort on my part. The software has many incredible features and benefits. There are many ways to segment and categorize donors to understand giving trends as well as track volunteers. ☹It does lack a database of articles or instructions to search when encountering a question. The customer service is amazing but I wish I didn't have to bug them for every question and could search a topic on the platform.
Cheryl G.
Cheryl G.
15/12/2020
Verified
Innerwork feedback [SENSITIVE CONTENT HIDDEN] and the team have always been incredibly responsive and thorough in whatever they do for us! ☺It is pretty intuitive to use, not difficult to remember steps snd what to do once you've used it a few times. ☹In downloading reports to my desktop, the spreadsheets download in a firm spreadsheet format that is upside down and backward. It seems to be an error on my computer's end but I have not been able to figure out how to fix it.
Lauren S.
Lauren S.
04/12/2020
Verified
It's like driving a brand new car. Humanitru is wonderful to use. It's like driving a brand new car that was built for our exact needs. The customer service team goes above and beyond my expectations. ☺Humanitru is easy to use, and because of that ease it has helped us find the capacity as a nonprofit to utilize our data. This has tremendously grown our development efforts and encouraged us to make data informed decisions. Our team is able to look at and read data about our constituents we couldn't before. I also appreciate that it is constantly growing and new features are added based on the feedback we supply. ☹There are a few kinks that I stumble upon every now and again. I think there is an opportunity to grow the events platform and make it more customizable so that it felt more immersive and like an extension of our website.
jamie m.
jamie m.
03/12/2020
Verified
Humanitru Review [SENSITIVE CONTENT HIDDEN] is amazing. If it wasn't for him I am not sure we would still be customers. ☺I like the peer to peer option for fundrasing and the ticket sign up option for events. ☹There are a lot of glitches in all of the above. Payment clithes on mobile has been our most recent issues.

Humanitru clients experience an average active donor growth of 69%

See how we can help you reach those who support your mission and grow your revenue today!

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